FAQ

BOOKING & PAYMENT

HOW DO I BOOK A BRANDING OR A CUSTOM DESIGN?

HOW DO I BOOK A BRANDING OR A CUSTOM GRAPHIC DESIGN?

To book a branding design or custom graphic design, please click here.

CAN I PAY IN INSTALLMENTS?

All design fees and booking are paid for via installments. A 50% non-refundable deposit is required upon booking, this is to secure your place and also covers the initial design stages, with the remaining balance falling due to set milestones throughout your project. Project fees under $100 are due in full. This is to secure your place and also covers the initial design stages. The remaining balance is due prior to any artwork being released.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Payment can be made via Chase Bank Quick Pay or PayPal.

DO I HAVE TO SIGN A CONTRACT?

For all branding design, a contract will be issued. For any other work, a contract is not normally required, however, acceptance & payment of your quote/invoice is taken as acceptance of my Terms & Conditions.

WHEN CAN WE START MY PROJECT?

This depends on how booked up I am at the time of your request, occasionally there can be a waiting list but I will be able to advise you of an estimated start date once you’ve been in touch.

I HAVE TIGHT DEADLINE, CAN YOU FIT ME IN?

Rush services are not available for branding design projects. For graphic design services, a rush service may be available but this does depend on my schedule at the time of your inquiry. A rush service fee of 25% of total price is applicable.

DESIGN & PROCESS

HOW DO I BOOK A BRANDING OR ORDER A CUSTOM GRAPHIC?

HOW MANY SAMPLES ARE INCLUDED IN THE DESIGN?

This depends on your project. Usually, you will receive at least two designs to choose from with development of your chosen design.

ARE DESIGN REVISIONS INCLUDED?

It depends on the Design Package you book (info included in the package description) For Custom Graphic Design, two major and two minor complimentary rounds of revisions are included in your design. For Graphic Design Services, one major and two minor complimentary rounds of revisions are included in your design. If you do want to change your mind, add extra detail, colors or add anything else, that won’t be a problem. You will be charged the hourly rate of $50. Along the way, we might ask you to put requests in writing so we can keep track of changes.

WHAT HAPPENS IF I AM NOT HAPPY WITH THE DESIGN?

It is imperative that you provide me with a concise brief and you ensure you have a clear idea of your project. However, should this happen additional designs can be produced for the same fee that you were charged for the first design(s).

IN WHICH FORMAT WILL I RECEIVE MY FINAL DESIGN(S) IN?

It depends on the project. Mainly EPS, PDF, JPG, and PNG format plus a brand style guide in PDF format. All native/original files (i.e. the templates) will be released ONLY for specific printing or technical requirements for a value of 150% of total design price. Native files cannot be shared with the third party or to other designer agencies without written consent and will remain under SeryDesign ownership and copyright.

DO I HAVE TO SIGN A CONTRACT?

For all branding and website work, a design contract will be issued. For any other work, a contract is not normally required, however, acceptance & payment of your invoice is taken as acceptance of my Terms & Conditions.

WHAT PROGRAMS DO YOU USE TO CREATE MY DESIGN?

It depends on your project! I use mainly Illustrator, InDesign, Photoshop, along with initial sketches on pen & paper. I also use my Wacom tablet for freehand, digital drawing.

CAN I USE A SPECIFIC FONT IN MY DESIGN.

If you’ve seen a font you love we’ll chat about whether or not this works with your project. If said font isn’t one I have on file, the purchase price will be added to your next invoice.

ARE STOCK IMAGES INCLUDED WITHIN THE PRICE?

No, however, I can include the cost of these and a sourcing fee into your quote should you be needing any stock imagery. Please do let me know prior to quoting.

WHO OWNS THE DESIGN? THE COPYRIGHT.

Many clients assume that when they hire the designer as an independent contractor to do work for them and pay the design fees, the client will automatically own all intellectual property rights in the designer’s work product. This is not the case. The designer undoubtedly retains ownership of the intellectual property in her/his work unless and until the designer signs a written agreement that transfers ownership of the intellectual property to the client. Because of this, every design contract needs to address the ownership and usage of intellectual property. These can be negotiated in a variety of ways, based on the nature of the work and the specific needs of the client and it requires to be specified before the design service is requested.

Copyright of final artwork transfers is included with each ‘design package’ available.

CREATIVE RETAINER SERVICE

IS A RETAINER SERVICES RIGHT FOR YOU?

Meeting all the design needs of your business can be time-consuming. If your design needs vary throughout the year, arise unexpectedly, or you have ongoing needs for design services that don’t require having a designer on staff, a creative retainer might be the perfect solution for your business.

WHAT IS A RETAINER SERVICE?

A retainer is an agreement between your business and SeryDesign Creative that allows you to contract for as few as 4 hours of service per week. A creative retainer gives you instant access to a wide range of professional graphic design services minus the overhead associated with a permanent employee.

WHAT ARE THE ADVANTAGES OF A RETAINER SERVICE?

With a retainer agreement, you can save 20% or more on graphic design services. The more hours you commit to, the lower your hourly rate is. With a creative retainer, SeryDesign Creative reserves your retainer time exclusively for you, so even if you have rush work or an unplanned need, I can respond to your needs immediately. For multiple small projects, you can take advantage of your combined work volume, and avoid the need to seek estimates, manage multiple contracts, and pay multiple invoices. A retainer can also stabilize your monthly services budget.

WHAT TYPE OF SERVICES ARE INCLUDED?

Graphic design, strategic consulting, interim creative management, image editing and correction, image manipulation and composition, social media design and management, research, editing, print management, are all included in the retainer agreements. Hours in excess of the monthly agreement are billed at the retainer rate.

WHAT SERVICES ARE NOT INCLUDED?

A creative retainer does not cover expenses like printing, stock photography licensing, and subcontractor fees. I will consult with you before beginning work to identify any fees or costs that may be billed in addition to your creative retainer agreement.

WILL I RECEIVE A RECKON OF MY HOURS?

Each month, SeryDesign Creative will prepare a report that shows all of the time we’ve spent on your projects. You create your package by choosing the number of weekly or monthly design hours. SeryDesign Creative offers packages ranging from 4 hours to 40 hours per month at a 20% discounted rate. For example, our 10-hours package costs just $400.00 per month with a 3 months agreement. Contact me to discuss how a creative retainer package can work for you.

COOKIES POLICY

WHAT ARE COOKIES?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

Our use of Cookies

We use Cookies for the following purposes:

To improve the performance of our websites by understanding which parts work well, and which don’t.
To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.
To measure how effective our online advertising and marketing communications are.
To enable us to collect information about how you and other people use our websites.
To improve your experience on our websites, for example, we use Cookies to remember the products you’ve put in your basket and to personalize your experience.

What Cookies do we use?

We use the following Cookies:

Strictly Necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security, and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance Cookies or analytical Cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymized, which means we cannot identify you as an individual.

Functionality Cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

Blocking or restricting Cookies. You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

Contact us

If you have a question about this policy please contact us by one of the following means:

By email: serenadesign@hotmail.com

WHAT ARE COOKIES?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

Our use of Cookies

We use Cookies for the following purposes:

What Cookies do we use?

We use the following Cookies:

Contact us

If you have a question about this policy please contact us by one of the following means:

By email: serenadesign@hotmail.com

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If you have additional question please feel free to contact me