FAQ
BOOKING & PAYMENT
HOW DO I BOOK A BRANDING OR A CUSTOM DESIGN?
HOW DO I BOOK A BRANDING OR A CUSTOM GRAPHIC DESIGN?
CAN I PAY IN INSTALLMENTS?
WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment can be made via Chase Bank Quick Pay or PayPal.
DO I HAVE TO SIGN A CONTRACT?
DO I HAVE TO SIGN A CONTRACT?
For all branding design, a contract will be issued. For any other work, a contract is not normally required, however, acceptance & payment of your quote/invoice is taken as acceptance of my Terms & Conditions.
WHEN CAN WE START MY PROJECT?
This depends on how booked up I am at the time of your request, occasionally there can be a waiting list but I will be able to advise you of an estimated start date once you’ve been in touch.
I HAVE TIGHT DEADLINE, CAN YOU FIT ME IN?
DESIGN & PROCESS
HOW DO I BOOK A BRANDING OR ORDER A CUSTOM GRAPHIC?
HOW MANY SAMPLES ARE INCLUDED IN THE DESIGN?
ARE DESIGN REVISIONS INCLUDED?
WHAT HAPPENS IF I AM NOT HAPPY WITH THE DESIGN?
It is imperative that you provide me with a concise brief and you ensure you have a clear idea of your project. However, should this happen additional designs can be produced for the same fee that you were charged for the first design(s).
IN WHICH FORMAT WILL I RECEIVE MY FINAL DESIGN(S) IN?
DO I HAVE TO SIGN A CONTRACT?
WHAT PROGRAMS DO YOU USE TO CREATE MY DESIGN?
CAN I USE A SPECIFIC FONT IN MY DESIGN.
ARE STOCK IMAGES INCLUDED WITHIN THE PRICE?
WHO OWNS THE DESIGN? THE COPYRIGHT.
Many clients assume that when they hire the designer as an independent contractor to do work for them and pay the design fees, the client will automatically own all intellectual property rights in the designer’s work product. This is not the case. The designer undoubtedly retains ownership of the intellectual property in her/his work unless and until the designer signs a written agreement that transfers ownership of the intellectual property to the client. Because of this, every design contract needs to address the ownership and usage of intellectual property. These can be negotiated in a variety of ways, based on the nature of the work and the specific needs of the client and it requires to be specified before the design service is requested.
Copyright of final artwork transfers is included with each ‘design package’ available.
CREATIVE RETAINER SERVICE
IS A RETAINER SERVICES RIGHT FOR YOU?
IS A RETAINER SERVICES RIGHT FOR YOU?
WHAT IS A RETAINER SERVICE?
WHAT ARE THE ADVANTAGES OF A RETAINER SERVICE?
WHAT TYPE OF SERVICES ARE INCLUDED?
WHAT TYPE OF SERVICES ARE INCLUDED?
Graphic design, strategic consulting, interim creative management, image editing and correction, image manipulation and composition, social media design and management, research, editing, print management, are all included in the retainer agreements. Hours in excess of the monthly agreement are billed at the retainer rate.
WHAT SERVICES ARE NOT INCLUDED?
WILL I RECEIVE A RECKON OF MY HOURS?
COOKIES POLICY
WHAT ARE COOKIES?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.
Our use of Cookies
We use Cookies for the following purposes:
To improve the performance of our websites by understanding which parts work well, and which don’t.
To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.
To measure how effective our online advertising and marketing communications are.
To enable us to collect information about how you and other people use our websites.
To improve your experience on our websites, for example, we use Cookies to remember the products you’ve put in your basket and to personalize your experience.
What Cookies do we use?
We use the following Cookies:
Strictly Necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security, and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
Performance Cookies or analytical Cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymized, which means we cannot identify you as an individual.
Functionality Cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.
Blocking or restricting Cookies. You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.
Contact us
If you have a question about this policy please contact us by one of the following means:
By email: serenadesign@hotmail.com
WHAT ARE COOKIES?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.
Our use of Cookies
We use Cookies for the following purposes:
To improve the performance of our websites by understanding which parts work well, and which don’t.
To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.
To measure how effective our online advertising and marketing communications are.
To enable us to collect information about how you and other people use our websites.
To improve your experience on our websites, for example, we use Cookies to remember the products you’ve put in your basket and to personalize your experience.
What Cookies do we use?
We use the following Cookies:
Strictly Necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security, and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
Performance Cookies or analytical Cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymized, which means we cannot identify you as an individual.
Functionality Cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.
Blocking or restricting Cookies. You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.
Contact us
If you have a question about this policy please contact us by one of the following means:
By email: serenadesign@hotmail.com